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Interpreters-on-Call announces the immediate availability of major enhancements to its “Worldwide Interpreting Platform”.

Interpreters-on-Call is a Software as a Service application that automatically connects clients, from anywhere in the world, to an appropriately qualified and experienced interpreter. It was designed from inception to support all 3 stakeholders in any interpreting transaction - the Interpreters, the Language Agencies and the End-users -, each with their own Portal interface.

Interpreters can use the Platform to create a professional profile and manage who they work for, when they work and for what rates of pay. By registering on the platform and maintaining an up-to-date and accurate profile they can be found by any agency on the system looking for a match with their skills and experience.

Agencies can create highly customised services and connect their customers to those services via any combination of Automated Telephone Menu, Web Portal or Smartphone App. They can also attach to each service only those interpreters that are appropriate for that specific service.

End-users are provided by their Agencies with easy-to-use interfaces and simple transactions that automate many of the business processes associated with booking an appropriate interpreter. For the past 2 years the focus for the Platform has been to deliver automated telephone interpreting for Language Service Providers. As from today the Platform has been extended to support all the processes associated with any interpreting assignment. Amongst the key new features for Agencies are:

• An integrated booking process that supports all on-site and telephone-based assignments
• A branded portal for your customers to be able to directly book any interpreting assignment
• Improved facilities to search the 2000 strong and growing interpreter database, quickly & easily, for the correctly qualified interpreter to assign to your services.
• Ability to link directly via the platform to up to 5000 interpreters world wide through our partners.

Language Service Providers of any size can now access everything they need to deliver their own fully automated, round-the-clock on-site and telephone interpreting service to their clients, worldwide, without investing in costly hardware or software or costly interpreter acquisition programmes.

The Interpreters-on-Call platform is designed to make all aspects of any interpreting assignment as simple, efficient and cost-effective as possible. Use of the platform should reduce everyone’s administrative and work-flow costs at every stage of an interpreting assignment. The customer starts the process by directly inputting their requirements into the system. Those requirements are then automatically matched against those interpreters who could fulfill that assignment. The platform automates many of the communication processes between the customer and the agency and between the agency and the interpreters. This significantly improves efficiency and reduces everyone’s time and cost of administration.

Key benefits of Interpreters-on-Call:

• Immediate access to the World’s fastest growing pool of professional, multi-lingual interpreters
• Branded interfaces for your customers that keep them loyal to you
• Ability to handle many more assignments without increasing your staff
• Real time management reports that make it easy to bill your clients and pay your interpreters
• Improved margins on all interpreting assignments by reducing administrative overheads
• Improvement in service levels by monitoring and rating interpreters’ performance
• Ability to compete on price and service against large global organisations

Interpreters-on-Call

A brilliant technology platform to support your high quality interpreting services.