Overview
Set-up your interpreting service the way you want it. Interpreters-on-Call gives language agencies dedicated numbers for each different telephone interpreting service. Calls made by your customers to those numbers are automatically forwarded to those interpreters that you have pre-approved. You can also assign dedicated PIN numbers to specific clients allowing detailed cost allocation.
Provide Great Service
- Quickly and easily deliver round-the-clock telephone interpreting services, world-wide
- Customise interpreting services with your own greeting messages
- Select and prioritise which interpreters to work with from our large database:
- Decide on the language pairs you wish to offer
- Offer specialists with expert areas of knowledge
- Integrate your own interpreters into the system
- Prioritise interpreters' allocation of work
- Monitor and rate interpreters’ performance
- Benefit from a fully automated, hassle-free service
- Receive clear management reports that make it easy to bill clients and pay interpreters
How It Works
The person calling your service number simply experiences an interactive voice menu followed by seamless connection to one of your selected interpreters.
The Interpreters-on-Call platform uses interactive voice response (IVR) to prompt the caller for criteria such as language pair and sector specialism.
An automatic search of the database identifies those interpreters that you have pre-approved to work on that particular service; whose profiles match the requested criteria, and who are currently available.
Interpreters-on-Call then automatically connects the call with the most high-ranked interpreter, and whispers your agency name and the language pair to them upon pick-up.