Overview
The Interpreters-on-Call platform is designed to make all aspects of any interpreting assignment as simple, efficient and cost-effective as possible. There are specific interfaces designed for end-users, agency staff and interpreters.
Capture and understand the client’s requirements
The Interpreters-on-Call platform provides each agency with several ways to capture their customers’ requirements:
1. The administrative users interface in the agency portal
2. Your own browser-based Customer Portal for your customers to access your services
3. Smartphone apps to make it easy for customers on the move to communicate with your services
4. Automated Interactive Voice Menus to deliver effective telephone interpreting services
Some of the facilities these interfaces provide include:
- Request & collect quotes for interpreting and translation projects
- Automatically establish a telephone interpreting session
- Book face-to-face interpreters quickly and easily by storing details of previous bookings
- Review status of ongoing projects
- 24 hours a day service
Identify and engage the most appropriate interpreters
Interpreters-on-Call is actively working with all interested parties in the international language services industry to encourage the best professional interpreters around the world to register their details on the platform. Every month our pool of quality interpreters grows. These are professionals providing an ever-increasing range of language pairs and expertise.
You decide which interpreters to attach to each of your services, based on the quality, experience and cost profiles that meet your criteria. The platform ensures that only those interpreters you have allocated to a service can ever be connected to your customers.
Automate the administration and communication processes
The Interpreters-on-Call platform aims to reduce everyone’s administrative and work-flow costs at every stage of an interpreting assignment. By allowing customers to directly input their requirements into the system and then automatically matching those interpreters who could fulfil that assignment, the system saves time and money for both the customer and agency.
The platform can automate any of the communication processes between the customer and the agency and between the agency and the interpreters associated with each step of an assignment. This will significantly reduce time spent by admin staff on telephone calls and confirmation emails. Mistakes associated with missed communications are reduced and the overall service levels delivered to the customer will be increased.
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